Selected Work
A decade-plus of engagements across fintech, government services, health & wellness, hospitality, and small business. Strategy-and-innovation programs, product-and-experience builds, and brand-and-communication systems — sized to the moment and shaped by a flex-to-fit process.
Category 01
When leadership needs clarity before execution. Human-centered research, service-design frameworks, workshops, and speculative futures — the work that turns fuzzy briefs into decisions worth funding. Whether it's a digital transformation or a one-week rapid innovation and design sprint, we handle planning and execution — delivering insights and vision that inspire taking action.
Fortune 100 Bank · Service Design
50+ stakeholder interviews, 3 need-to-know team tiers, 1 project playbook and governance system — "radical transparency" was the key to 360º teams.
Read case studyEverlywell · Innovation Sprint
A one-week rapid innovation sprint that enhanced the customer lifecycle, generated foundational artifacts, and kickstarted an early-career team through Forming and Storming.
Read case studyFortune Top 3 Consultancy · Gov Services
A one-week Design sprint to invent a new unified government services & citizen platform that led to founding & building the Helix Innovation Lab.
Read case studyGlobal Power Management · Future-Casting
Generative research and speculative design that gave executive leadership a bold new vision for investing in a new IoT cloud.
Read case studyCategory 02
End-to-end product design that actually ships. Design systems, dual-sided platforms, physical installations, and everything in between. Every engagement leaves our client with a working product, a repeatable way to build the next one — and, more often than not, a "wow."
Fortune 100 Bank · Product Design Leadership
Moving design from blocker to blueprint. Six member- and MSR-facing features shipped in a 3-month design window at a time when taking the business offline was the only other alternative.
Read case studyFortune 100 Bank · Communication Design
Past-due members treated with dignity. Email open-rate lifted 3.4×; $85M in credit-loss reduction; $22M in call-volume — and that was just phase 1.
Read case studyFortune Top 3 Consultancy · Design Systems
Founded and built Helix — an accessible-by-default design system — plus the business case that funded it. Now powering MyGov, live in Texas and Oklahoma.
Read case studyGoogle Cloud · Community Platform Design
Consolidated Google Cloud's scattered ghost communities into one trusted destination for developers, engineers, data scientists, and students. The largest design deal Khoros had ever sold.
Read case studyMicrosoft · Community Platform Design
Reimagined wayfinding and personalization for a community serving millions of IT pros, developers, and admins. Four research archetypes, a gallery-walk vision, and a validated hi-fi prototype in two days.
Read case studySFO Airport · Experience Design
A sculptural installation, seven multi-touch kiosks, and a mobile take-away — a physical-plus-digital experience that opened with the airport's newest terminal.
Read case studyCategory 03
Identity systems built to last, told through the applied work. End-to-end brand platforms, hand-drawn marks, and cohesive visual systems that hold up in any medium — from stationery to digital, indoor, outdoor, and beyond.
Avenue B Development · Design-Build
Brand platform, mark, and identity system for a boutique design-build contractor in Austin's ultra-competitive market.
Read case studyTexas Chili Queens · Local Food
Hand-drawn lettering (in lipstick, on a mirror), a lasso Q, and a cohesive brand system that travels with the truck across Austin, TX and beyond.
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